Effective Date: October 1, 2026

Fluency Lab reserves appointment times specifically for each client. To keep scheduling fair and manageable, the following policy applies to coaching sessions.

24-Hour Notice

Bookings require at least 24 hours' advance notice.

Clients may cancel or reschedule a session up to 24 hours before the scheduled start time.

Late Cancellations

Sessions cancelled less than 24 hours before the scheduled start time may be considered used and may be deducted from the client's coaching package.

For individually purchased sessions, late cancellations may be non-refundable.

Missed Sessions

If a client does not attend a scheduled session and has not cancelled or rescheduled in accordance with this policy, the session may be considered completed and deducted from the client's package.

Late Arrival

Sessions begin and end at the scheduled time.

If a client arrives late, the session may still end at the originally scheduled end time so that subsequent appointments are not affected.

Coach Cancellations

If Fluency Lab needs to cancel or reschedule a session, the client will not lose that session or package credit.

A replacement appointment will be offered.

Emergencies

Fluency Lab understands that genuine emergencies happen.

Exceptions to the cancellation policy may be considered on a case-by-case basis but are not guaranteed.

Packages

Unused package sessions generally remain subject to the expiration or validity terms associated with the package purchased.

Failure to schedule sessions before a package expires does not automatically extend the package.

How to Reschedule

Clients should use the booking-management options provided with their confirmation or contact Fluency Lab as soon as possible if assistance is needed.

Contact: lindasanchez0918@gmail.com