Privacy Policy

1. Privacy Policy

Fluency Lab respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit fluencylabcoach.com, book a coaching session, purchase a coaching package, complete a booking form, or otherwise communicate with Fluency Lab.

Information We Collect

When you use this website or book a service, we may collect information you voluntarily provide, including your name, email address, phone number, booking information, professional or communication goals, interview or presentation details, and other information you choose to provide through booking forms, questionnaires, or correspondence.

Payment information is processed through third-party payment providers. Fluency Lab does not directly store complete credit or debit card numbers.

The website may also collect certain technical information automatically, such as device information, browser type, IP address, website activity, cookies, and analytics data.

How Your Information Is Used

Your information may be used to:

Schedule and provide coaching services.
Prepare personalized lessons and coaching materials.
Process purchases and payments.
Communicate about bookings, cancellations, rescheduling, or service updates.
Respond to questions or customer-service requests.
Improve Fluency Lab services and website experience.
Send marketing communications when you have consented to receive them.
Meet legal, accounting, security, or administrative requirements.

Coaching Information

Information you provide about your communication challenges, professional goals, interviews, presentations, workplace situations, or other coaching needs may be used to personalize your coaching sessions.

Please avoid submitting confidential employer information, trade secrets, passwords, financial credentials, protected client information, or other sensitive information that is not necessary for coaching.

Third-Party Services

Fluency Lab uses third-party platforms to operate its business. Depending on the service you use, your information may be processed by providers such as Wix, payment processors, Google Calendar, Zoom, analytics providers, email services, or other technology platforms used to deliver coaching.

These providers maintain their own privacy and security practices.

Cookies and Analytics

This website may use cookies and similar technologies for basic website functionality, analytics, advertising, performance measurement, and user experience.

Where required, visitors may be given options to manage cookie preferences.

Data Retention

Personal information is retained only for as long as reasonably necessary for coaching, business administration, legal compliance, accounting, dispute resolution, or other legitimate business purposes.

Security

Reasonable administrative and technological safeguards are used to protect personal information. However, no online system, email service, payment platform, or internet transmission can be guaranteed to be completely secure.

International Clients

Fluency Lab provides online coaching to clients in multiple countries. By using the website or purchasing services, you understand that information may be processed or stored in jurisdictions different from your own.

Changes to This Policy

This Privacy Policy may be updated periodically. The current version will be posted on this website with its effective date.

Contact

Questions about this Privacy Policy may be sent to:

Fluency Lab
Email: lindasanchez0918@gmail.com
Website: fluencylabcoach.com

Contact: lindasanchez0918@gmail.com